FAQs
About Matcha
What is matcha?
Matcha is a finely milled green tea powder, made from shade-grown tea leaves. Unlike regular tea, you whisk the whole leaf into water or milk, so you're drinking the full leaf, not just an infusion.
What does matcha taste like?
Good matcha is smooth, slightly grassy, and naturally sweet, with no bitterness. Ours is Okumidori, a cultivar grown in Mie prefecture, Japan, and has a gentle, creamy flavour that works beautifully on its own with water, or as a latte with oat milk.
Where does your matcha come from?
Our matcha is Okumidori, grown in Mie prefecture, Japan, one of the country's oldest tea regions. It's a first-harvest spring matcha, stone-milled the traditional way. We chose it after tasting a lot of matcha, and it's the one we're proud to put our name on.
How is matcha different from regular green tea?
Green tea is steeped and the leaves discarded. Matcha is the leaf itself, ground to a powder and whisked in, so you get more caffeine, more antioxidants, and a fuller flavour per cup.
Products & Making Matcha
How do I make matcha at home?
Sift 2-3g into a bowl or cup. Add a small amount of hot water at around 70 to 80°C, not boiling. Whisk in a zigzag motion until frothy, then top with steamed milk or more water to taste.
How many cups does a 30g tin make?
About 10-15 cups, using roughly 2-3g per serving.
Do I need a special whisk?
A bamboo whisk (chasen) makes it much easier to get a smooth, froth-topped cup without clumps. Our matcha kit includes one, or you can buy the whisk separately.
Is your matcha vegan and dairy-free?
Yes. Our matcha is 100% green tea with no additives, vegan and dairy-free as standard. What you add to it, milk, oat milk, water, is up to you.
How should I store my matcha?
Keep it sealed, cool and out of sunlight, away from moisture and strong odours. Best used within 3 months of opening.
Ordering & Shipping
How long does delivery take?
Orders are dispatched within 1-2 working days if placed by 2pm, using Royal Mail Tracked. You'll get a tracking link by email once it's on its way.
Do you deliver outside the UK?
Not yet, we currently ship within the UK only. Email us if you're overseas and keen, we're always looking at ways to expand.
Can I change my delivery address after ordering?
If your order hasn't been dispatched yet, email us straight away and we'll do our best to update it. Once dispatched we're unable to redirect it.
Returns & Issues
What's your returns policy?
30-day returns on unopened, unused items in their original packaging. See our full Refund Policy for details.
My order hasn't arrived, what do I do?
Check your dispatch confirmation email for tracking first. If it's significantly overdue or tracking isn't updating, email us with your order number.
Something arrived damaged or wrong, what now?
Email us as soon as possible with your order number and a photo if you can. We'll sort a replacement or refund.
Visiting the Café
Where are you based?
Unit 39, Gunwharf Quays, Portsmouth PO1 3TZ, opposite Ralph Lauren, a short walk from the car park.
What are your opening hours?
Monday to Saturday, 9:30am to 8pm. Sunday, 9:30am to 6pm.
Can I order online for pickup or delivery from the café?
Not yet, online orders are for shipped matcha and accessories only. For café drinks, come and see us in person.